Customer Privacy Notice Regarding the Processing and Protection Of Personal Data

• Identity (Name, surname, date of birth, place of birth, nationality, Turkish ID number, mother's name, father's name, age)
• Contact (Address, Telephone number, email address)
• Customer Transactions (suitability and appropriateness test responses)
• Finance (International Bank Account Number)
• Professional Experience  (Information about the job and profession, educational background)  
• Other (Signature, details regarding the suspicious transaction)

• TEB Yatırım fulfilling its obligations under the Law within the scope of its investment services (for example, identity verification in accordance with Law No. 5549 on the Prevention of Money Laundering of Criminal Proceeds (“Law No. 5549”) and related legislation for the purpose of registering your customer account, Conducting suitability and appropriateness tests within the scope of the Circular on the Establishment and Operating Principles of Investment Institutions No. III-39.1 and the Investment Services Circular, Obtaining and verifying identity information within the scope of suspicious transaction reports under Law No. 5549 and related legislation, Notification of information misuse or market fraud offences in accordance with the Notification Obligation on Information Misuse or Market Fraud Offences No. V-102.1)

It is expressly provided for by the laws.

• Identity (Name, surname, date of birth, place of birth, nationality, Turkish ID number, mother's name, father's name, age, gender, ID card expiry date, driving licence photocopy, ID card photocopy )
• Contact (Address, Telephone number, email address)
• Customer Transactions (Customer account number, credit/debit balance information, credit information, block information, request/complaint/suggestion information, Central Registry Agency registration number, suitability and appropriateness test responses, risk profile score during the account opening process, collateral deposit/withdrawal request information, order/instruction information, number of transactions)
• Finance (IBAN number, customer bank account number, credit and debit balance, blocked information, income information, interest information, current balance information)
• Transaction Security (User log records, IP address information, website/mobile application entry and exit information, device ID information)
• Visual and Audio Recordings (Telephone call recording)
• Other (signature)

• Verifying the accuracy and currency of the information you have provided to us in the context of carrying out brokerage activities for your investment transactions,
• Preparation of contracts relating to investment processes,
• The creation of your customer record,
• The opening of your investment account,
• Getting your investment account ready for trading,
• The implementation of risk controls during the opening of your investment accounts and periodically at specific intervals,
• Ensuring that you can carry out your money transfer and withdrawal transactions,
• The execution of the derivative purchase/sale transactions you have submitted, 
• Conducting maturity date checks on your positions,
• The execution of withholding tax procedures relating to your earnings,
• Making correction entries for errors occurring in daily transactions,
• The implementation of our periodic internal control activities,
• The assessment and finalization of your limit requests,
• Ensuring that you can view your investment portfolio,
• Processing requests to reactivate accounts that have been inactive for a long period of time or blocked due to insufficient information, and carrying out the procedures to reactivate the account.
• Conducting credit and collateral assessments, carrying out monitoring and follow-up processes,
• Granting credit to customers whose credit applications for share purchases have been approved,
• Should you apply for credit, receiving and processing your application requests.
• Processing the transfer of portfolios to TEB Yatırım for customers wishing to do so,
• The execution of account reconciliation procedures,
• Transferring dividend payments to your accounts,
• The appointment of an Investment Advisor,
• Ensuring that your investment transactions are carried out with your Investment Advisor,
• Processing your account closure requests.

Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.

• Identity (Name, surname, date of birth, place of birth, nationality, Turkish ID number, mother's name, father's name, age, gender, ID card expiry date, driving licence photocopy, ID card photocopy )
• Contact (Address, Telephone number, email address)
• Customer Transactions (Customer account number, credit/debit balance information, credit information, block information, request/complaint/suggestion information, Central Registry Agency registration number, suitability and appropriateness test responses, risk profile score during the account opening process, collateral deposit/withdrawal request information, order/instruction information, number of transactions)
• Finance (IBAN number, customer bank account number, credit and debit balance, blocked information, income information, interest information, current balance information)
• Transaction Security (User log records, IP address information, website/mobile application entry and exit information, device ID information)
   

• Conducting communication activities
• Receiving and resolving your requests, complaints and suggestions,
• In the event of an error arising from TEB Yatırım, paying compensation for damages,
• Conducting reporting activities,
• Monitoring your equity levels and closing orders that fall below the equity level,
• Being notified if your margin level falls below a certain level and you are required to top up your margin,
• Closing of transactions with insufficient margin amounts for customers who fail to meet margin calls as a result of margin calls.
• In exceptional circumstances (systemic problems), authorized employees opening a backup terminal to manually enter your transactions into the systems,
• Preparation and submission of the visa and inheritance documents requested by you,
• Sending monthly account statements to you,
• Identifying customers who have not conducted any transactions other than automated transactions for a period of ten years,
• Conducting internal control/audit activities,
• Identifying customers who have defaulted,
• The examination and auditing of our business activities,
• Conducting work aimed at developing and improving your experience with our services

• Identity (Name, surname, date of birth, place of birth, nationality, Turkish ID number, mother's name, father's name, age, gender, ID card expiry date, driving licence photocopy, ID card photocopy )
• Contact (Address, Telephone number, email address)
• Customer Transactions (Customer account number, credit/debit balance information, credit information, block information, request/complaint/suggestion information, Central Registry Agency registration number, suitability and appropriateness test responses, risk profile score during the account opening process, collateral deposit/withdrawal request information, order/instruction information, number of transactions)
• Finance (IBAN number, customer bank account number, credit and debit balance, blocked information, income information, interest information)
• Transaction Security (User log records, IP address information, website/mobile application entry and exit information, device ID information)
• Visual and Audio Recordings (Telephone call recording)
• Professional Experience (Information about the job and profession, educational background)
• Other (Signature, details regarding the suspicious transaction)
• Legal Proceedings (Information contained in the lawsuit/enforcement file in the event of a potential dispute, correspondence with the authorized institutions or organizations )

• Where authorized institutions or organizations (Capital Markets Board (“CMB”), the Investor Compensation Centre (“ICC”), the Turkish Capital Markets Association (“TCMA”), Borsa Istanbul A.Ş. (“BIST”), Istanbul Takas ve Saklama Bankası A.Ş. (“Takasbank”) and the Merkezi Kayıt Kuruluşu A.Ş. (“MKK”), The Banking Regulation and Supervision Agency (“BRSA”), The Central Bank of the Republic of Turkey (“CBRT”), The Ministry of Trade, The Financial Crimes Investigation Board (“MASAK”), The Revenue Administration (“GİB”), The Union of Chambers and Commodity Exchanges of Turkey (“TOBB”)) request information from our Company or where we are required to notify such institutions, fulfilling our legal obligations (e.g. reporting suspicious transactions to MASAK, reporting suspicious transactions related to information abuse or market fraud to the Capital Markets Board),)

It is necessary for compliance with a legal obligation to which the data controller is subject.

• The protection and exercise of our rights and the conduct of legal proceedings in the event of a potential dispute

Data processing is necessary for the establishment, exercise or protection of any right.